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Shipping & Delivery Policy

Effective Date: 13 October 2025
Company Name: Drivetech Intelligence Pvt. Ltd.

At Drivetech Intelligence Pvt. Ltd., all our products and services are delivered digitally. As a provider of software platforms, data analytics tools, and subscription-based applications, we do not ship any physical goods.
This policy explains how digital deliveries are processed and accessed by customers.


1. Mode of Delivery

  • All software products, licenses, and digital services are delivered electronically via email or secure online access through our official platforms.

  • Upon successful payment, users will receive login credentials, activation details, or download links within the stipulated timeframe.

  • No physical shipment or courier delivery is involved in the process.


2. Delivery Timelines

  • Instant or same-day delivery: For subscription-based or SaaS products, access credentials are typically issued within a few hours of payment confirmation.

  • Custom software or integrations: Delivery timelines are defined in the project agreement or service-level contract (SLA) shared with the client.

  • In case of delays due to system verification, technical review, or payment gateway issues, our support team will inform you promptly.


3. Non-Delivery or Access Issues

  • If you do not receive product access or license details within 24 hours of payment, please check your email’s spam/junk folder first.

  • If still unresolved, contact our support team at with your payment receipt or order details.

  • We will ensure delivery or activation within one business day of receiving your complaint.


4. Account Access and Responsibility

  • Delivery is deemed complete once login credentials or activation keys are sent to the registered email ID provided at checkout.

  • Customers are responsible for maintaining the confidentiality of their credentials and ensuring that their contact details are accurate during purchase.


5. Contact Us

For any queries regarding digital delivery or account activation, please contact:

Email:
Phone: +91 9579 226 204
Address:
Wakad Business Bay (WBB) Pune,
Office No. 701 & 702, 7th Floor, Surv. No. 153 / 1A,
Off-Service Road, Expressway, Behind TipTop Intl Hotel,
Wakad, Pune, Maharashtra – 411057

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